Business Process Reengineering

Business Process Reengineering involves the radical redesign of core business processes to achieve dramatic improvements in productivity, cycle times and quality. In Business Process Reengineering, we start with a blank sheet of paper and rethink existing processes to deliver more value to our clients. Companies have to typically adopt a new value system that places increased emphasis on customer needs. Companies reduce organizational layers and eliminate unproductive activities in two key areas. First, we redesign functional organizations into cross-functional teams. Second, we use technology to improve data dissemination and decision making.

Business Process Reengineering is a dramatic change initiative that contains five major steps. Managers should:

• Refocus company values on customer needs;
• Redesign core processes, often using information technology to enable improvements;
• Reorganize a business into cross-functional teams with end-to-end responsibility for a process;
• Rethink basic organizational and people issues;
• Improve business processes across the organization.